Privacy Policy

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Last updated: 30 July 2026

Southern Rotor Brokerage Group respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Southern Rotor Brokerage Group collects, holds, uses and discloses personal information when you visit our website, contact us or engage with our services.

In this policy, “Southern Rotor”, “we”, “us” and “our” refer to Southern Rotor Brokerage Group.

The personal information we collect will depend on how you interact with us and may include:

• Your name, telephone number, email address and other contact details 
• Your business name, position and organisation 
• Details about an aircraft you own, operate, wish to sell, acquire, lease or appraise 
• Information about your aviation experience, intended operation and aircraft requirements 
• Transaction-related correspondence, enquiries, offers and supporting documents 
• Identity or verification information where reasonably required for a transaction 
• Billing, payment or financial information where relevant to an engagement 
• Information provided through website forms, email, telephone calls or meetings 
• Technical information about your use of our website, including browser, device, IP address and website activity 
• Any other information you voluntarily provide to us 

We generally do not seek to collect sensitive information unless it is reasonably necessary for our activities and collected with your consent or as otherwise permitted by law.

We may collect personal information:

• Directly from you 
• Through forms submitted on our website 
• Through email, telephone, meetings or other correspondence 
• From a person or organisation acting on your behalf 
• From aircraft owners, buyers, sellers, operators, brokers or professional advisers involved in a transaction 
• From publicly available sources, aircraft advertisements, registers and industry directories 
• Through website hosting, analytics, security and communications providers 

Where reasonable and practicable, we will collect personal information directly from the individual concerned.

We may collect, hold and use personal information to:

• Respond to enquiries 
• Understand your aircraft or transaction requirements 
• Provide brokerage, acquisition, appraisal, leasing, logistics or transaction coordination services 
• Identify and communicate with prospective buyers, sellers, owners, operators or service providers 
• Prepare proposals, engagement documents and transaction materials 
• Coordinate aircraft inspections, technical reviews, demonstration flights, delivery or logistics 
• Introduce clients to appropriately qualified specialists 
• Verify information associated with an aircraft or proposed transaction 
• Administer our business, accounts, records and contractual relationships 
• Improve our website, services and communications 
• Comply with legal, regulatory, insurance and professional obligations 
• Prevent fraud, misuse, security threats or unlawful activity 
• Send relevant business communications where permitted by law 

You may opt out of marketing communications at any time by contacting us or using any unsubscribe facility provided.

We may disclose personal information where reasonably necessary to:

• Aircraft buyers, sellers, owners, operators or their representatives 
• Maintenance organisations, engineers and technical advisers 
• Pilots, instructors, training organisations and aviation operators 
• Legal advisers, accountants, insurers, finance providers and other professional advisers 
• Ferry pilots, freight providers, import or export agents and logistics specialists 
• Website hosting, email, cloud storage, analytics, security and technology providers 
• Government agencies, regulators or law enforcement bodies where required or authorised by law 
• Other parties involved in a proposed aircraft transaction, with appropriate authority 

We will not sell personal information to third parties.

The specific information disclosed will depend on the nature of the enquiry or engagement.

Confidential aircraft or transaction information will not ordinarily be publicly released without appropriate authority.

Helicopter transactions may involve parties, aircraft, operators or service providers located outside Australia.

Where relevant to an enquiry or engagement, personal information may be disclosed to overseas recipients, including prospective buyers, sellers, brokers, technical specialists, logistics providers or professional advisers.

Some technology, website, communications and cloud-service providers may also process or store information outside Australia.

The countries involved will depend on the particular transaction and the service providers used. Where practicable, we take reasonable steps to ensure personal information is handled appropriately.

Our website and its service providers may use cookies and similar technologies to:

• Operate and secure the website 
• Remember user preferences 
• Understand website traffic and usage 
• Measure the effectiveness of website content or marketing 
• Diagnose technical problems 
• Prevent spam and misuse of website forms 

A cookie is a small file stored through your web browser. You can restrict or disable cookies through your browser settings, although some website functions may not operate correctly as a result.

Third-party services used by the website may collect information in accordance with their own privacy policies.

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure email, cloud, document-management, website and business systems. Physical records may also be retained where required.

No method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted through the internet.

When personal information is no longer reasonably required, we may securely destroy or de-identify it, subject to any legal, contractual, insurance or record-keeping requirements.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, access may be restricted or refused where permitted by law.

If you have a concern about how we have handled your personal information, please contact us with details of the issue.

We will review the complaint and seek to respond within a reasonable period. We may request further information where necessary to investigate the matter properly.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Our website may contain links to third-party websites.

Southern Rotor does not control the privacy practices or content of those websites. You should review the applicable privacy policy before providing personal information to a third party.

We may update this Privacy Policy as our business, services, website or legal obligations change.

The current version will be published on this website with its most recent revision date.

For privacy enquiries, access or correction requests, or complaints, contact:

Southern Rotor Brokerage Group
Email: connect@southernrotorbrokeragegroup.com.au
Website: southernrotorbrokeragegroup.com.au